Cancelation Policy

At Xceptional Cleaning Solutions, we value your time and strive to provide reliable, high-quality service. To ensure we can accommodate all of our clients efficiently, we kindly ask that you review our cancellation policy below:

Cancellation Notice:

We require a minimum of 24 hours’ notice for any appointment cancellations or rescheduling requests.

Late Cancellations:

Appointments canceled with less than 24 hours’ notice will be subject to a cancellation fee of $50 or 50% of the scheduled service cost, whichever is greater.

Same-Day Cancellations / No-Shows:

Clients who cancel on the same day of service or are unavailable at the time of the scheduled appointment will be charged 100% of the service fee.

Access to Property:

If our team is unable to access the property at the scheduled time (locked out, no entry instructions, pets not secured, etc.), it will be considered a no-show, and the full service fee will apply.

How to Cancel or Reschedule:

Please get in touch with us at 317-476-7780 or email info@xceptionalcleaningsolutions.org to make any changes to your appointment.

Thank you for choosing Xceptional Cleaning Solutions. We appreciate your understanding and cooperation in helping us serve all of our clients with excellence.